| Trying it out |
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1. My local supermarket offers three self-checkout lanes manufactured by NCR. Two of them are intended for shoppers with 15 items or less. With my basket full of groceries, here we go! |
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2. With the basket at the end of the conveyer belt, I press the “start” button on the touch screen monitor. |
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3. A female voice prompts me to begin scanning items, and an instructional image appears on the screen to guide me. |
4. Here's a box of pasta. The barcode scanner registers it easily with a “beep!”, and the machine reads out the item's price. |
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5. I place the pasta on one of the three white bagging areas available.
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6. I keep going with other items. I brought my own shopping bag, so I’m not using any of the store’s plastic bags. Oh dear, the bagging area is getting full...
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7. How about produce without barcodes? Here are some bananas, the scale registers 1.01lb. |
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8. I can either look up item, or key in the product code. Let's try looking it up, since I don't know the code for these bananas. |
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9. I use an alphabetical menu to find the price. That was pretty straightforward and easy! |
10. Since I'm running out of bagging space, I try “skip bagging”. I then change my mind and place the bananas on one of the bagging squares. This makes the machine rather unhappy and it triggers an error - "Bagging alert - unexpected item in bagging area. Remove item". OK, OK, I take the bananas away and put them back into my basket for now. |
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11. Now, let's try the same with some apples. |
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12. The menu lists 13 types of apples! Hmm, which are these? Definitely not the granny smiths... let’s just select one. |
13. That's all I have, let's finish and pay. |
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14. I'm given a chance to check my items. Everything looks OK. |
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15. Wow, there are 8 different options of payment. I'm going to pay by credit card today. Now it's telling me to slide my credit card, where do I do that? |
16. I notice a sign, and pause to read it – oh, it's telling me the codes for commonly purchased products. I don't need these codes now. |
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17. There's the payment machine, it’s a little further on the right. I slide my card obediently. A graphic appears on the monitor, asking me for a signature. |
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18. After signing, the receipt is churned out below. That's the end of the machine process. |
| 19. Wait, is that another receipt? No, it's some random coupons. |
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20. With that , I start bagging my items in my own bag.
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21. Total time taken for 17 items: 5 minutes. I wonder if it would have been faster if I went to a cashier...
Then I remember – oops! I forgot to scan my club rewards card for discounts! Oh well. |
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| << Back to machine description |
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